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COVID 19 Safety Plan

Hygiene, cleaning & disinfection

  • hand washing facilities and hand sanitizer will be made available

  • all clients will be asked to wash hands prior and after treatment session

  • common areas (ie. lunchroom, washrooms, waiting area, gym) and high contact surfaces (reception area) will be cleaned and disinfected 3 times per day.

  • treatment rooms including treatment table, counters, chairs, door knobs and any therapeutic equipment used will be cleaned and disinfected between each client

  • exercise equipment will be cleaned and disinfected between each client

  • staff will regularly clean work stations and wash hands

Staff area and work flow

  • any staff member with symptoms of COVID-19 including fever, chills, cough, shortness of breath, sore throat and painful swallowing, must self-isolate at home

  • break times will be staggered to reduce employee gatherings

  • if possible treatment room will be limited to 1 client (no friends or children)

  • gym area will be limited to 1 client

Scheduling appointments and communicating with clients

  • appointments will be booked accordingly to allow for physical distancing

  • when scheduling or providing appointment reminders, clients will be asked to:

    • reschedule if they become sick, are placed on self-isolation, or have travelled out of the country within the last 14 days.

    • attend appointments alone where possible, and not bring friends or children.


  • plexiglass barrier will be in place between staff and clients

  • staff will use masks when indicated

  • clients will be screened when they check-in for their appointment by asking if they have symptoms associated with COVID-19, have been advised to self-isolate, or have travelled outside of Canada within the last 14 days. Clients that respond in the positive will be asked to leave and reschedule the appointment when deemed clinically appropriate.

Waiting area

  • waiting area will be limited to 2 people

Provision of health services

  • practitioners will use personal protective equipment (masks, face shields) as indicated

  • practitioners will continue to provide healthcare services in accordance with the Health Professions Act and their respective professional college

Documentation and training

  • staff will be provided information on the risk of exposure to COVID-19 and the signs and symptoms of the disease

  • staff will be trained on changes to work policies, practices, and procedures due to the COVID-19 pandemic

  • staff will be be trained on donning, using and doffing PPE

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